GENERAL

Access to and use of this Website and the products available through this Website are subject to the following Terms & Conditions. By using this Website, you are agreeing to all of the following Terms & Conditions. I reserve the right to update or modify these Terms & Conditions at any time without prior notice. For this reason, I encourage you to review these Terms & Conditions whenever you use this website.

Access to this Website is permitted on a temporary basis and I will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, I may restrict access to some parts or all of this Website.

PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. I will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

I will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

ORDERING

When you place an order with me, you are making an offer to buy goods. I will send you an e-mail to confirm that I have received your order.

If I notice any missing information or anticipate any issues, I will get in touch with you to ask further questions. I bake a fresh butch of granola every week, so what your order should be always available. However, in the unfortunate case that what you order is not available, I willl notify you immediatly.

Otherwise the order should be processed and dispatched, usually within 2 working days. Orders placed on Fridays, after 5.30 pm, will be processed on the following Monday. Please, allow another 2-3 working days for delivery to the UK, 4-6 working days for deliveries to other European countries

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

By placing an order with me, you agree to and accept these terms, as well as terms of website use.

PRICE & PAYMENTS

The price of the goods ordered shall be that stipulated on the website. The price excludes delivery charges.

The total purchase price, including delivery charges, if any, will be displayed on the confirmation page, prior to payment being made.

After the order is received I will confirm by email the details, description and price of the goods ordered together with information on the right to cancel your order.

Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering. If the payment does not authorise successfully, your order will not be successfully processed.

POUCHES SUBSTITUTIONS

Pouches may occasionally change in appearance slightly from those shown in the website, for quality control reasons. If there are any significant changes l will contact you before dispatch.

QUALITY CONCERNS

When you receive your order, please open it as soon as possible and inspect it. If you aren’t happy with what you find, please email me and if possible email pictures to hello@emmis.co.uk. I will do my best to fix it. If you would like a replacement order, I can send it out for you. Otherwise, if you would prefer to have your money back, I will refund you.

Likewise if the box has been damaged during delivery, please call me as soon as possible and if possible email me pictures.

No claim for damage or deterioration after delivery can be accepted unless I am informed straight away. I can not accept any responsibility for quality deterioration due to the following delivery problems: incorrect address, unopened parcels, delayed deliveries due to weather problems or events out of my control, recipients who are unable to receive parcels.

RETURNS

Please email me at hello@emmis.co.uk if there is a problem with your order.

Any unwanted items must be returned, with their packaging unopened. Once opened, all product is none returnable, unless faulty. If there is a problem with the item purchased, please email me and I will suggest a return address. After receiveng and inspecting your return, I will email you to approve or reject the return. If approved, a refund will be processed to your original method of payment.

I aim to contact you within 24 hours on receipt of any problems notified by email.

DELIVERY

I usually dispatch within 2 days of receipt of your order. Please make sure that delivery address and postcode are correct. I can not be responsible for non delivery, due to uncorrect address. Likewise, in the event of extreme weather or other events out of my control I can not be responsible for any delivery delays.

Deliveries to most of the UK take 2-3 days. To some parts of Scotland and offshore islands, delivery can take longer. Please allow 3-5 working days for deliveries in other European countries

CANCELLATION

If you wish to cancel your order you need to contact me as soon as you can. You may cancel an order without penalty, as long as I receive the notification before it has been processed for delivery.

THESE TERMS & CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

Whilst I try to be as accurate as possible, all information provided is approximate and is provided in good faith.